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Customer Support Policy

This support policy applies to all customers of Guangxi Guanghe Internet of Things Technology Co., Ltd.

We are committed to providing reliable assistance throughout your shopping experience.

If you have questions regarding our products, orders, shipping, returns, payments, or general store information, please refer to the guidance below.

Monday – Friday

Average response time: 24–48 business hours

Email: service@quellanique.com

Response times may vary during peak periods.

This website is operated by Guangxi Guanghe Internet of Things Technology Co., Ltd. as an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through the designated customer support system.